A real human on your account. Not a chatbot.
Every paid plan comes with a named account lead who knows your business, your roles and your standards — and replies the same business day.
Numbers from our last twelve months
Measured across UK Hiring Partner customers. We publish them quarterly.
Support that knows your business — by name
A real human who learns your roles, your team, your standards. Not a ticket queue.
Named account lead
One person, by name, with email and direct phone. They learn your business and stay assigned.
Same-day responses
Average first reply of 27 minutes during UK business hours. Out-of-hours covered for urgent issues.
Quarterly reviews
Structured business reviews — what's working, what's not, what we'll change next quarter.
Industry expertise
Your lead is paired by sector — they actually understand care, construction, finance, or tech.
From sign-up to scaling, your lead is with you
A clear, calm relationship — not an inbox you dread.
Day-one match
Paired with a UK-based account lead matched to your industry and team size.
Onboarding
Two structured sessions to set up workflows, calibrate roles, and integrate tools.
Day-to-day support
Email, chat, phone — whichever your team prefers. Always the same human.
Quarterly review
Sit-down on metrics, blockers, and improvements. Then we adjust the playbook together.
Six things your lead handles for you
The grunt work that usually falls on your hiring manager or HR coordinator.
Onboarding
Workspace setup, team invites, integration with your existing tools — done in one week.
Role calibration
Brief sharpening, salary benchmarks, and search criteria tuned to your actual market.
Escalations
Stuck pipeline? Slow interview panel? Your lead nudges, escalates, and resolves.
Billing & admin
Invoicing, plan changes, multi-entity billing — all handled without re-explaining context.
Reporting
Custom dashboards and quarterly performance packs — board-ready by default.
Training
Onboarding sessions and refreshers for your team as you scale or rotate staff.
Is my account lead really one human, or rotating?
What hours do you cover?
Is this on every plan?
How fast do you actually reply?
Can my lead help with sourcing?
Stop talking to ticket queues. Start working with a person.
Book a 20-minute intro call. We'll match you to a likely account lead in real time — meet them before you sign.